| Question: |
Where are your Baby Time Nursing Covers made? |
| Answer: |
Baby Time Nursing Covers are proudly made in the U.S.A. |
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| Question: |
Do you offer your products to wholesale distributors? |
| Answer: |
Yes. Please submit your request via email by visiting our Contact Us page or by emailing customerservice@splendidesign.com. Once approved, you may sell our products on your website, at office events, schools, stores, online events, vendor fairs, and person to person through home parties.
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| Question: |
What is your return/exchange policy? |
| Answer: |
We offer a 30 day money back guarantee. If for any reason you are not completely satisfied with your Baby Time Nursing Cover, we will refund the purchase price of your cover within 30 days of purchase (excluding merchandise damaged by customer). Your 100% satisfaction is guaranteed. Please contact our customer service department at customerservice@SplendiDesign.com for a Return Authorization Number prior to returning your cover. |
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| Question: |
What shipping methods do you offer? |
| Answer: |
Our products ship via USPS by either Priority or Express Mail. |
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| Question: |
What are your shipping rates? |
| Answer: |
Shipping charges are based on the total price of your order. USPS Priority shipping charges start at $4.75 for orders up to $70. Actual shipping charges are available in the shopping cart prior to checkout. |
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| Question: |
How long does it take to get my order? |
| Answer: |
Please allow 1 to 2 days to process your order. Priority delivery time within the continental U.S. is between 2-7 working days dependant on your shipping location. You will receive an e-mail confirmation with tracking information when your order ships. |
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| Question: |
What payment processing method do you use? |
| Answer: |
You have the choice of PayPal or Google Checkout for the processing of your order. After an order is placed, an order confirmation will be sent immediately via e-mail. Credit cards will be charged at the time of checkout for all items in your shopping cart. |
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| Question: |
What methods of payment do you accept? |
| Answer: |
Google Checkout offers payment options of VISA, MasterCard, American Express, or Discover Card. PayPal Checkout offers payment options of VISA, MasterCard, American Express, Discover Card, or checking account. |
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| Question: |
Is my financial information secure? |
| Answer: |
Yes. We do not have access to your financial information. That information is obtained and secured by the checkout provider you select either PayPal or Google. Both checkout providers protect your financial information with industry-leading security and fraud prevention systems. All information provided when placing an order is strictly used to process your order and will not be shared with third parties. |
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| Question: |
How do I check my order status? |
| Answer: |
You will receive an initial email immediately after checkout confirming your order. An additional email will be sent when your order ships with tracking information. If you have not received an e-mail confirmation with tracking information within two days of placing your order, please e-mail CustomerService@SplendiDesign.com for order status. |
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| Question: |
I would like my order rushed. Is that possible? |
| Answer: |
Yes. Simply select USPS Express Mail for your shipping method at checkout. Both Priority and Express shipping rates are available prior to checking out. |
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| Question: |
How do I wash my Baby Time Nursing Cover? |
| Answer: |
Remove the adjustable reel connector prior to washing. Our covers are made from 100% cotton with a polyester strap so initial shrinkage will occur when washed. For optimal care of your cover, machine wash on delicate cycle in cold water with like colors. Use only non-chlorine bleach if necessary. Tumble dry on medium heat and remove promptly. If ironing is needed, use warm setting only with extra care when ironing the neck strap. |
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| Question: |
How do I use my Baby Time Nursing Cover? |
| Answer: |
We recommend that you adjust the neck strap to your desired length before your first use in public. For step by step instructions on how to use your Baby Time Cover, please visit our Care & Use page. |
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| Question: |
Do you ship outside of the United States? |
| Answer: |
Yes, we ship to many countries outside of the United States but we have some limitations. |
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